Redfund policy

Cancellation, Return & Refund Policy

We allow customers to cancel their orders prior to product shipment or production. A full refund will be issued upon successful order cancellation. Cancellation requests cannot be honoured once goods have already been dispatched.

Returns (where applicable)

Product returns are supported for eligible items. You may submit a return request within 14 calendar days from the date you receive your goods. To qualify for return, merchandise must remain unused and in its original received condition, complete with intact original packaging. A receipt or valid proof of purchase is required to finalise your return process. Kindly refrain from sending returned items directly to the product manufacturer.

Customers will incur shipping charges no more than one single time, and this rule also covers return shipments. No restocking fees will be levied on consumers for product returns.

Refunds (where applicable)

After we receive and examine your returned goods, you will get an email acknowledging item receipt. We will additionally inform you whether your refund application is accepted or denied. Should your refund be approved, reimbursement will be initiated, and funds will automatically be credited back to your credit card or your original payment source within a set processing timeframe.

Delayed or Unreceived Refunds (where applicable)

If your refund has not arrived, please double-check your bank account first. Reach out to your card issuer next, since refunds can take a period of time to show up officially on your statement. Following that, get in touch with your banking institution, as internal bank processing can cause further delays for posted refunds.

If you have gone through all the above steps and still have not obtained your refund, please reach out to us via the contact details below:

Qinyang (Tianjin) Technology Co., Ltd.

No. 302, Building 2, Factory, inside the yard, 220 meters east of the intersection of Xijiangjing Jinyang Road and Outer Ring West Road, Zhongbei Town, Xiqing District, Tianjin, CN, 300380

Email: support@brovixx.com

Phone: +86 18902443583